These Terms and Conditions ("Terms") govern your use of the tutoring services provided by Spark Tutoring ("we," "us," "our"). By engaging in our tutoring services, whether online or in-person, you ("Client," "Student," or "you") agree to comply with these Terms. If you do not agree to these Terms, you may not use our services.
1. Services Offered
- We offer tutoring services in-person and online for a variety of subjects.
- Sessions are scheduled based on availability and may be rescheduled if necessary (see Section 4).
2. Registration and Payment
- All clients must complete a registration process before booking lessons.
- Deposit is required for all our services and a full payment for services must be made no later than 24 hours after a service is given, either as a one-time payment or through a subscription plan. Accepted payment methods include Zelle and Paypal.
- All prices are listed on our website and are subject to change. Clients will be informed of any changes in pricing at least 30 days prior to the changes taking effect.
- Packages of sessions must be used within one month from the date of purchase.
3. Cancellation and Rescheduling Policy
- In-Home Sessions: Clients must provide at least 24 hours notice to cancel or reschedule an in-home lesson. Cancellations made with less than 24 hours notice will be charged the full session fee.
- Online Sessions: Clients must provide at least 24 hours notice to cancel or reschedule an online lesson. Cancellations made with less than 24 hours notice will be charged the full session fee.
- We reserve the right to cancel or reschedule lessons due to tutor unavailability or other unforeseen circumstances. In such cases, we will make every effort to notify clients as soon as possible and reschedule the session.
4. Late Arrivals and No-Shows
- If the student is late for a session (both in-home and online), the session will still end at the scheduled time, and no makeup time will be provided.
- If the student does not attend a session (both in-home and online) and has not provided proper notice (as per Section 3), it will be considered a "no-show" and the full session fee will be charged.
5. Tutor Assignment and Changes
- While we strive to maintain consistency in tutors, we reserve the right to assign or reassign tutors as necessary.
- Clients will be notified of any changes to their assigned tutor in advance.
6. Online Tutoring Specifics
- Clients must have the necessary equipment (e.g., computer, webcam, reliable internet connection) to participate in online sessions.
- We are not responsible for technical issues on the client’s side. However, if technical issues arise from our side, we will reschedule the session at no additional cost.
7. Client Responsibilities
- The client is responsible for ensuring that the student attends the scheduled sessions, whether in-person or online.
- The student is expected to engage actively in lessons and complete any assignments or practice work provided by the tutor.
8. Code of Conduct
- Both students and tutors are expected to maintain a respectful and professional demeanor during lessons.
- Any inappropriate behavior or language will result in termination of the session, and repeated instances may result in the termination of the tutoring agreement without a refund.
9. Refund Policy
- No refunds will be provided for missed or canceled lessons unless canceled by us or if an exception has been made in advance.
- If you are unsatisfied with the tutoring services, you may request a refund for unused lessons, provided that you notify us within 7 days of the first session.
10. Intellectual Property
- All materials provided during the tutoring sessions are for personal use only. Clients may not reproduce, distribute, or use these materials for commercial purposes without written permission from Spark Tutoring.
11. Limitation of Liability
- While we strive to provide the highest quality tutoring services, we do not guarantee specific academic outcomes.
- Spark Tutoring will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
12. Confidentiality
- We are committed to protecting your privacy. Any personal information collected during the registration or tutoring process will be kept confidential and used solely for the purpose of providing tutoring services.
- For online lessons, recordings may be made for quality assurance and educational purposes with prior consent.
13. Amendments
- We reserve the right to amend these Terms and Conditions at any time. Any changes will be communicated to clients in writing via email or posted on our website. Continued use of our services constitutes acceptance of the revised Terms.
14. Governing Law
- These Terms are governed by the laws of a court of local jurisdiction. Any disputes arising from these Terms shall be resolved in the courts of local jurisdiction.
If you have any questions or concerns regarding these Terms, please contact us at:
Spark Tutoring
spark.tutoring314@gmail.com
+1 (732) 631- 4581 | (732) 631- 4544